Unified Communications Streamlines Operations

Today's organizations must contend with increasingly complex communications environments that feature a wide array of communications with one another through infinite combinations of phones, voice messaging, e-mail, fax, mobile clients, and rich-media conferencing.

Too often, however, these tools are not used as effectively as they could be. The result is information overl

methods. Employees, business partners, and customers communicate oad and misdirected communications that delay decisions, slow down processes, and reduce productivity.

More recently, however, IP telephony and IP communications have evolved into unified communications solutions that offer benefits that are greater than ever. Instead of simply connecting products, unified communications applications integrated within an IP network provide structure and intelligence that helps organizations integrate their communications more closely with business processes, and ensure information reaches recipients quickly, through the most appropriate medium.

Businesses can collaborate in real time using advanced applications from an integrated, easy-to-use interface. These applications include:

• Video conferencing
• Integrated voice and Web conferencing
• Mobile IP soft phones
• Voicemail, and more

Such studies confirm that migrating to a unified communications system provides a substantial return on investment (ROI) and a reduced total cost of ownership (TCO).